TERMS AND CONDITIONS OF SALE
1. Introduction
These terms and conditions of sale (the “Terms and Conditions of Sale“) will govern the agreement between LAURA B, S.L., a company with registered office address at Pla de Palau 2, pr.2 08003 Barcelona, Spain, NIF: B65176034 (“Laura B“), and you (the “Customer“) when you purchase goods (the “Goods”) from Laura B through the website www.laurab.info (the “Website“).
2. Contract
2.1 Use of the website
To place an order online, you must be of legal age (18 years old and over) and be the final customer. Minors are expressly excluded from this service.
By using the Website and placing orders online, you, as the Customer, agree:
- To use the Website for browsing or placing legally valid orders;
- Not to place false or fraudulent orders;
- To provide us with your email, shipping address and/or any other information that may be necessary for properly processing your order in a true and accurate manner.
2.2 How can I place an order?
To place an order online, please follow these steps:
- Choose the Goods you wish to purchase and add them to the cart;
- Proceed to checkout;
- Enter your delivery and payment information;
- Choose a method of payment and submit your order. By submitting the order you fully agree without reservations to the Terms and Conditions of Sale as contained in the Website at the time of purchase.
- Click on “Proceed to Paypal”;
- Pay.
If your payment is authorized, you will receive an acknowledgment email confirming receipt of your order. Except in the circumstances described in Sections 2.3 and 2.4 below, the acknowledgement email confirming receipt of your order constitutes Laura B’s acceptance of your order and will be deemed to be a binding contract between you and Laura B.
It is advisable that you print out and/or save a copy of the Terms and Conditions when you place an order with us, as well as a copy of the acknowledgment email confirming receipt of your order.
Laura B reserves the right to change and update these Terms and Conditions without notice at any time. Changes and updates to these Terms and Conditions will be published and available to Customers on the Website at all times.
Please also bear in mind that the Terms and Conditions of Sale applicable to your order cannot be changed once you receive the acknowledgment email from Laura B confirming receipt of your order.
2.3 Availability of Goods
Successful completion of your online order is subject to the availability of Goods. Laura B makes its best efforts to ensure the availability of all Goods sold on its Website.
If the Goods you have ordered are not available, you will be immediately informed by email and reimbursed the price paid within same method of payment you did the acquisition or other method of payment to be agreed between Laura B and the Customer.
2.3.1 Only by order items
Made by order items have an average of 10 days delivery, up to maximum 3 weeks.
2.4 Verification of data
Before your order is processed, Laura B may check the information provided. This includes verifying the address and solvency of the Customer, or the existence of a potential fraud. In case of suspected fraud, Laura B may conduct a partially automatic check of all purchases in order to filter purchases considered to be abnormal or suspicious or suspected of fraud. Any suspected fraud will be investigated and the Customer may be reported to the competent authorities, which may then take action against the Customer.
3. Price and payment
3.1 Prices and currency
The prices and offers on the Website are inclusive of VAT (Value Added Tax) and include shipment costs if the shipping address is in Europe, 20,00€ will be added if the customer does not reach the amount of 200,00€ in the order and the shipping address is in any other part of the world.
The prices and offers on the Website are only valid for orders placed online through the Website. Website prices and offers may differ from prices and offers at retail stores around the world which sell Laura B Goods.
Prices are expressed in Euros.
3.2 Method of payment
To pay for your order, you may use PayPal.
Your PayPal account will be charged upon confirmation of your order.
3.3 Value added tax
In order to charge the applicable VAT according to distance selling regulations, it will be deemed that your delivery address is in the Member State shown in the shipment address. All online purchases are subject to VAT.
We will apply the legal VAT rate in force within the Member State where the package will be delivered.
You expressly authorize Laura B also to issue an electronic invoice.
4. Delivery
4.1 Delivery: where and when
Deliveries are made from Monday to Friday. There will be no deliveries on weekends or local holidays. Orders can only be delivered to home or office addresses. In order facilitate the delivery process, Customers are asked to use their work address or an address where someone is available to collect the package.
No items will be delivered to areas where customs duties apply or to PO Boxes.
For the purposes of these Terms and Conditions of Sale, it will be considered that “delivery” has taken place or that a shipment has been “delivered” when the Customer or a third party duly designated by the Customer is in possession of the Goods.
For these purposes, the person collecting the package at the shipment address indicated by the Customer will be asked to sign for your package.
If a third party collects the package for you, such third party must present proof that you have authorized them to collect your package, including, at least, the following information: acknowledgement email confirming receipt of your order and copy of the National ID Card, Alien ID Card or Passport of the Customer, as appropriate.
4.2 Delivery times
Orders are usually delivered 4 to 8 working days from the order confirmation date. Delivery dates are normally met. Although Laura B cannot guarantee specific delivery dates, every effort is made to deliver orders within thirty (30) calendar days of the date of the acknowledgement email confirming receipt of the order, at the latest. Once your order has been dispatched, you will receive an email with the expected delivery date.
If your order is not delivered within thirty (30) calendar days after your order is ready for delivery, for causes not attributable to Laura B, we will consider that you no longer wish to receive the order. As a result, we will refund all sums, excluding shipment fees, within fourteen (14) calendar days of the date on which we consider the order as cancelled.
5. Shipment fees
Delivery shipping costs are free to every order if the shipping address is in Europe, 20,00€ will be added if the customer does not reach the amount of 200,00€ in the order and the shipping address is in any other part of the world.
Returns shipping costs will be at your expense.
6. Returns policy
6.1 Legal right of withdrawal
If you are not satisfied with the Goods you have purchased, irrespective of the reason, you can return them without the need to provide any explanation whatsoever within fourteen (14) calendar days of the date of delivery.
In order to return your Goods, simply notify Laura B of your intention to return the Goods. To do so, please contact Laura B at Pla de Palau 2, pr.2 08003 Barcelona, Spain, or by email at laurab@laurab.info informing of your decision to withdraw your order through an unequivocal statement.
After notifying Laura B, please return the Goods to us along with the purchase receipt and the original packaging within fourteen (14) calendar days.
As soon as Laura B is in possession of the Goods or, if you are using a courier service, as soon as Laura B receives the Goods, Laura B will make a refund in the form of original payment, or with other method of payment to be agreed between Laura B and the Customer, within no more than fourteen (14) calendar days.
Notwithstanding the foregoing, we may retain the refund until we receive the Goods or until the Customer provides proof of having returned the Goods, whichever occurs earlier.
6.2 Common provisions for returns
You may only return purchased Goods:
- That are unwashed and unworn (excepting reasonable wear and tear as a result of checking and trying on the Goods);
- That are complete (more-piece sets must be returned together);
- That have all tags on (including hygiene seals, if any).
- That are not special orders, make to measures Goods.
You may return Goods in any of the following ways:
- Directly to our atelier:
Simply pack the Goods you wish to return (you may use the original packaging) and deliver it by hand Laura B at Pla de Palau 2, pr.2 08003 Barcelona, Spain;
or
- By courier service:
Simply pack the Goods you wish to return (you may use the original packaging), contact the courier service that you prefer and arrange a pick-up date and time.
Unless you are returning the Goods by hand to Laura B at Pla de Palau 2, pr.2
08003 Barcelona, Spain, all return shipping costs will be at your expense.
6.3 If you are not satisfied with your purchase
If you consider that the Goods you have purchased are defective or fail to meet your expectations, please contact Laura B and tell us about it in order to proceed with your return.
You may return the Goods using any of the methods available for returns. Laura B will then check the condition of the Goods and refund the price excluding shipment fees, within fourteen (14) calendar days of the date on which we send you an email confirming the refund or replacement of your purchase.
The foregoing is established without prejudice to your rights as a consumer, as established in the Consumer Protection Regulations.
6.4 Exchanges
Unfortunately, we are currently unable to accept exchanges. For a different color or size, please return your Goods and place a new order through the Laura B Website.
6.5 Returning gifts
To return a gift, please contact the person who purchased the gift and ask them to follow the return instructions. Refunds on returns will be made in the form of original payment, or with other method of payment to be agreed between Laura B and the Customer, excluding shipping fees.
6.6 Information on refunds
Refunds will be made in the form of original payment, or with other method of payment to be agreed between Laura B and the Customer.
With the exception of conditions under Section 6.1, Laura B will not make any refunds until the Goods concerned have been received and their condition has been inspected at the warehouse.
Once the condition of the Goods has been verified, the relevant amount will be refunded, as appropriate, within fourteen (14) calendar days of the date Laura B receives the Goods returned.
7. Promotion codes
7.1 According to their terms and conditions, promotion codes are applied to one item only or to benefit from a discount in your order within the period for which they are valid.
7.2 Promotion codes are personal and non-transferable. They can only be used for online purchases. You are not allowed to sell, exchange or assign promotion codes. Promotion codes cannot be uploaded or shown on websites or other media for the purposes of making them available to the public, presenting them as gifts, selling them or making other exchanges. Promotion codes cannot be used for commercial purposes.
7.3 You can only use one promotion code per item and order. Promotion codes cannot be combined with other offers or special promotions.
7.4 Promotion codes cannot be exchanged for money.
7.5 Laura B has no obligation whatsoever to re-issue or return promotion codes. However, if Laura B decides, at its own discretion, to re-issue or return a promotion code, you will need to present a copy of your promotion code. Always keep a copy of your promotion codes, as you will be asked to present them in order to benefit from promotion code re-issues or returns.
7.6 Laura B reserves the right to immediately cancel a promotion code if it is suspected that the promotion code is being used incorrectly or in violation of any of the previous conditions or if there is sufficient cause to cancel it.
8. Validity of offers (“Promotions“)
Promotional offers shown on the Website to increase the sale of certain Goods are only valid while shown on the Website, unless otherwise specified on the Website.
9. Liability
9.1 These Terms and Conditions of Sale describe all of the obligations and the liability of Laura B in connection with the supply of Goods. No other guarantees, conditions or terms will be binding upon Laura B, with the exception of those expressly contained in these Terms and Conditions of Sale.
9.2 Notwithstanding provisions under Section 9.4, the maximum aggregate liability of either party to the other in relation to any type of claims or claims associated with these Terms and Conditions of Sale, whether in contract, warranty, condition, tort, strict liability, statute or otherwise, ARE LIMITED TO THE AMOUNT PAID TO LAURA B FOR THE GOOD IN QUESTION.
9.3 Notwithstanding provisions under Section 9.4, UNDER NO CIRCUMSTANCES, WHETHER AS A RESULT OF BREACH OF CONTRACT, WARRANTY, CONDITION, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE WILL EITHER PARTY BE HELD LIABLE BY THE OTHER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES.
9.4 Nothing in these Terms and Conditions of Sale limits or excludes Laura B’s liability for (i) death or injuries caused as a result of Laura B’s negligence, (ii) fraud, (iii) breach of obligations under the domestic laws in force, or (iv) any liability which cannot be excluded by law.
10. Privacy
You are informed that your personal details will be stored on databases owned by Laura B and processed for the following purposes: commercial activities, Customer-related advertising and commercial research, including the submission (by postal or electronic mail or other electronic means) of commercial messages related to goods, services, offers, promotions and news of Laura B.
Laura B, as well as any third party to whom Laura B may provide your personal details, will take and maintain appropriate and sufficient security measures at technical and organizational level aimed at preventing the processing of personal details:
- In violation of these Terms and Conditions of Sale or the applicable data protection laws; and
- Involving any loss, destruction or accidental damage to your personal details. You may exercise your right to access, rectify or oppose the use of your personal details by sending a written request to Laura B at Pla de Palau 2, pr.2 08003 Barcelona, Spain, or by email to laurab@laurab.info. Customers guarantee that the personal data they furnish to Laura B are true and accurate.
Purchases made on the Website under these Terms and Conditions of Sale are subject to the laws of Spain.
11. Applicable law
Purchases made on the Website under these Terms and Conditions are subject to the laws of
Spain.
12. Competent jurisdiction
Any dispute or controversy that may arise from the application or construction of these Terms and Conditions of Sale, as well as from the contracts herein incorporated, will be submitted to the Courts and Tribunals of the city of Barcelona, Spain, which Courts and Tribunals will have exclusive competence on such matters. However, if you are a consumer under the laws of Spain on the protection of consumers and users, the competent Courts and Tribunals will be those of the place where you live in Spain.
13. Contact us
If you have any questions or concerns in relation to your order, please contact us by calling us at +34 93 268 30 71, Monday to Friday (except national holidays) (from 9AM to 5PM), (except national holidays). You may also contact us by mail at laurab@laurab.info